Application Enquires Assistant

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2021-04-29 13:18:281970-01-01 Advantage Resourcing
Job Type Temp
Area London, United Kingdom London United Kingdom
Sector Admin - Administrator
Salary £13 - £15
Currency GBP
Start Date ASAP
Job Ref er_839011
Job Views 307

Advantage Resourcing is seeking candidates to apply for a 3-4 week temp contracts working with a leading University in London on a remote basis for a large team of temporary staff. This will be hourly paid at £13.15 per hour working 36.5 hours per week. This will be working in the area of Applicant Enquires for current and future university applications:

The Applicant Enquiries Assistant is responsible for:

Handling enquiries received from applicants and/or their representatives to all levels of study assisting in the processing of applications general office administration to support the central admissions function, such as scanning and mail outs In undertaking these responsibilities the post holder will liaise with prospective undergraduate and graduate students and their representatives, members of staff in academic units and Professional Services divisions and external agencies, such as UK NARIC. There are no supervisory responsibilities attached to this post.

The post holder reports to the Senior Admissions Officer (Applicant Enquiries), who is responsible for training and development and ensuring appropriate standards of performance and conduct.
The post holder works using their own initiative in a self-directed manner, referring complex problems or issues requiring policy decisions to their manager.

Duties and responsibilities

  • Handling enquiries regarding applications for undergraduate (UG), graduate (PG), teacher training (ITE) and affiliate study (in person, by telephone, web chat, email and letter)
  • Working with enquiries system, the Student Information Desk (SID) to handle enquiries within agreed service levels.
  • Taking ownership of individual enquiries, ensuring resolution either through response to the enquirer or through triage to members of the admissions team
  • Providing an excellent, responsive, customer service to applicants and departmental enquiries.
  • Assist in the processing of applications for UG, PG, ITE and affiliate study including: creating database applicant records; managing on-line applications and the applicant portal; qualifications checking and assessment; updating database records; and, verification of qualifications.
  • General administrative duties such as filing, printing, scanning, sorting post and archiving.
    Representing the university at recruitment events such as Open Days.
  • To ensure effective communication with line manager regarding work in progress, implementation of developments and emerging trends or issues.
  • To undertake all work in line with the policies, procedures and regulations and to ensure at all times the promotion of equality of opportunity and non-discrimination in accordance with Equal Opportunities policies.
  • To maintain an awareness and observation of Fire and Health & Safety Regulations.
  • Any other duties as are within the scope, spirit and purpose of the job as requested by the Senior Admissions Officers, Graduate Admissions Manager and/or Director of Access and Admissions.
The internal reference number of this vacancy is 838011 however please apply using the application link using your CV. Please note that due to the high number of applications it’s not always possible to provide detailed feedback to all candidates, please accept my apologies for this


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