Finance Helpdesk Assistant


This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

2021-05-24 11:45:421970-01-01 Advantage Resourcing
Job Type Temp
Area London, United Kingdom London United Kingdom
Sector Admin - Administrator
Salary £13 - £16
Currency GBP
Start Date ASAP
Job Ref er_839745
Job Views 710
Description

 

Finance Helpdesk Assistant

 

We are seeking candidates for a 6 months Finance Helpdesk Support for a leading University in London.

This will be at the rates of £13.15 - £16.14 per hour and will be on 36.5 hours per week. Ideally this would suit an Finance or Accountancy candidate that would have some training within AAT or CCAB and understand billing, accounts receivable/ accounts payable queries.

 

Job Description:

1. Respond to Remedy tickets, calls and emails, carrying out fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation
2. Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue.
3. Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis.
4. Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels.
5. Maintain high standards of customer service at all times to encourage an excellent customer experience.


 

Keywords
SectorClear
AreaClear
Job TypeClear
CurrencyClear
Sign in
Register
Similar Jobs
  • Receptionist/ Administrator
    United Kingdom, Greater London, London
    Administrator
    £10 - £13

    Role: Receptionist/ Administrator 
    Location: London
    Length of contract: 3 months (possible extension)
    Hourly rate: £13.15 per hour PAYE 
    Advantage Resourcing is seeking candidates to apply for a receptionist/ administrator for a well established Lon...
  • Teaching and Learning Administrator
    United Kingdom, Greater London, London
    Administrator
    £15 - £19

     

     

    Advantage Resourcing is partnered with a leading UK University, located in London. We require applicants to apply for a Teaching and Learning Administrator working in one of the main schools within the facility, within the Department of History.

    Thi...

  • Personal Assistant
    United Kingdom, City of London, London
    Administrator
    £35,000 - £40,000

    Personal Assistant supporting five Partners
    International Investment Firm, based in Soho
    12 month Fixed Term Contract - Starting mid-October
    £35-40,000

    My client is a well-established international investment firm, based in beautiful offices in the hear...
Email Me Jobs Like This
Subscribed to similar jobs notifications

Get In Touch

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details