Finance Helpdesk Assistant

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2021-05-24 11:45:421970-01-01 Advantage Resourcing
Job Type Temp
Area London, United Kingdom London United Kingdom
Sector Admin - Administrator
Salary £13 - £16
Currency GBP
Start Date ASAP
Job Ref er_839745
Job Views 710


Finance Helpdesk Assistant


We are seeking candidates for a 6 months Finance Helpdesk Support for a leading University in London.

This will be at the rates of £13.15 - £16.14 per hour and will be on 36.5 hours per week. Ideally this would suit an Finance or Accountancy candidate that would have some training within AAT or CCAB and understand billing, accounts receivable/ accounts payable queries.


Job Description:

1. Respond to Remedy tickets, calls and emails, carrying out fault diagnosis, call vetting and technical support to provide 1st line ticket resolution or escalation
2. Identify and apply the correct priority, service level agreement and category whilst capturing a full detailed description of the issue.
3. Assign and escalate tickets to 2nd line support where tickets cannot be resolved on a first-line fix basis.
4. Proactively monitor, review and chase outstanding tickets to ensure they are responded to promptly and follow the correct contracted service levels.
5. Maintain high standards of customer service at all times to encourage an excellent customer experience.


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