Getting Paid

Getting paid on time is critical, we get that.

We’ve got a simple and robust process that takes care of all payments for our candidates.

Here’s what you need to do to make sure that process runs smoothly.

Note: our Payroll is handled by our parent company, RGF Staffing UK so you may see the RGF brand on some of our emails and forms.

All you need to know about getting paid on time

Timesheets

You will need to submit a timesheet for every week of your assignment unless your Consultant tells you otherwise.

You submit these via our portal – the 247zone. You will need to create an account once you’ve agreed to a role. Once your account has been created you simply need to input your hours and submit to your line manager for approval on a weekly basis.

A guide is available here.

Timesheet deadlines

Please submit your timesheet by 5pm on the Monday following the week you worked. If your timesheet is received after this deadline we will not be able to pay you until the following week. Should you need to submit a manual timesheet or have issues with the portal, please email timesheets@rgfstaffing.co.uk. Late timesheets will be paid the following week.

Please round up any hours you work to the nearest quarter of an hour and make a note of any approved overtime worked.

Expenses

Not all assignments allow for expenses to be claimed by temporary workers, therefore it is important that both you and we receive written prior approval before any expenses claims are made. Approvals should be emailed to timesheets@rgfstaffing.co.uk.
We commit to reimbursing any reasonable, work-related expenses incurred during an assignment, providing the client has given written approval in advance and the claim is supported by receipts.

Payslips

Your pay will be transferred directly into your bank account each Friday, a week in arrears.

A payslip or remittance slip will be emailed to you on Thursday.

Changing your details

Please contact payroll immediately if any of your contact or bank/building society details change.

We need a minimum of one week’s notice to make these changes. If you’re an Umbrella worker, please contact your Umbrella Company with any payroll queries.

Have any questions or need help?

Please reach out to contractor care or our Payroll team if you have any questions about payment, timesheets, deadlines, or anything else.

They’re available from 9am to 5pm, Monday to Friday, and are happy to answer any questions you might have.

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