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Job Title:

Customer Care Coordinator - Reading, United Kingdom

Job Description:

Job Title: Customer Care Coordinator

Experience:

  • Working in a call centre environment (Essential)
  • Understanding and monitoring service level agreements (Desirable)
  • Ability to recover customer conflict through the use of positive language (Desirable)
  • An Understanding of medical equipment (Desirable)
  • Ability to manage multiple stakeholders simultaneously (Essential) 
  • Italian speaking (Desirable)
Responsibilities:
  • Provide outstanding customer service to improve customer satisfaction and nurture client relationships
  • Operate with self-awareness inspiring a culture of continuous improvement
  • Place customers at the centre of everything you do, understanding their wants and needs
  • Provide responsive action to customer demand
  • Maintain the critical link between clients, service providers and operations managers to achieve a best in class service
Skills:
  • Excellent verbal communication
  • Excellent written communication
  • Intermediate IT skills to include Excel, Word and Outlook
  • Self-motivated with a flexible can do attitude 
  • Adaptability to change
  • Good inter-personal skills, must be able to work as part of a team as well as individually

Job ID:
822719

Dept ID:
10742

Location:
Reading, United Kingdom

Industry
Accounting / Accounts Supervisor

Job Type:
Perm Position

Apply for this Position

Job Title: Customer Care Coordinator

Location: Reading, United Kingdom

Job Type: Perm Position

Reference ID: 822719

Posted Date: 14/02/2019


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