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Job Title:

Desktop Support (Trade Floor) - London - 3 months - £22.93 ph ltd - London, United Kingdom

Job Description:

Desktop Support Engineer (2nd Line) - London - 3 months - £22.93 ph ltd

My client is a global Oil and Gas major with offices in London. Currently, an exciting opportunity has become available for a 2nd Line Desktop Support Engineer to join the team on an initial 3 months contract. The successful candidate will be offered a rate of £22.93 per hour ltd / umbrella based on a 7.25 hour day. 

Ultimately, you will act as a first port of call for all front office staff located on a trade floor. Primarily, the role will assist with additional support for mostly non-trading users as the business moves from one office building in London to another located close by. 


+ Provide fast and effective IT support within a busy office environment
+ Induction of new starters, configuration of PC's and ensuring satisfactory IT onboarding 
+ Monitor telephone hotline, email inbox and other communication tools where required
+ Log all tickets in ServiceNow and attempt immediate resolution
+ Monitor call queues and undertake level 1 resolution of tickets within defined SLAs
+ Escalate incidents to appropriate teams and follow up on progress
+ Undertake adhoc infrastructure / desktop remediation work as directed
+ Maintain knowledge base library


+ Proven IT Support Engineer - ideally within a busy environment
+ Excellent skills across Windows 7/10, Office 365, networking and PC hardware
+ Track record of working from a call-logging system
+ Knowledge of support processes and ITIL certification would be highly advantageous
+ Exposure to market data feeds (Reuters / Bloomberg) would be beneficial

This role suits a self-motivated and driven individual who is able to respond effectively to urgent customer needs. A team player who can also work solo when needed will be well suited to this role. 

If interested and you match the criteria above, please send your CV in the first instance for immediate consideration. For more details, please contact Burhan at Advantage Resourcing on 0161 871 8280.

Job ID:

Dept ID:

London, United Kingdom

IT / IT Technical

Job Type:
Temp Position

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Job Title: Desktop Support (Trade Floor) - London - 3 months - £22.93 ph ltd

Location: London, United Kingdom

Job Type: Temp Position

Reference ID: 828820

Posted Date: 10/09/2019

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