Our Net Promoter Scores

We pride ourselves on our ability to deliver outstanding customer, candidate, and employee experience, and we're measuring this objective by utilising the use of Net Promoter Scores, also known as NPS.

A Net Promoter® Score is a client and candidate satisfaction and service quality metric that is based on a survey question which asks clients and candidates how likely they are to recommend your firm to a friend or colleague. Recipients respond using a numeric scale of 0-10 (10 being extremely likely to recommend and 0 being not likely at all).

The score is then calculated by subtracting the % of detractors (those who respond with a 6 or lower) from the % of promoters (those who respond with 9 or 10). Alternatively, you can minus the detractors from the promoters, then divide by the total amount of responses before multiplying by 100.

According to ClearlyRated, global NPS standards for staffing industry categorise +50 NPS as “excellent”, and +70 NPS as “world class”. The Current Staffing Industry NPS Benchmarks are +28 (when rated by clients) and +18 (when rated by placed talent). But service leaders (winners of the 2020 Best of Staffing award) averaged NPS scores of +74 from their clients and +68 from their talent this year.

The overall Net Promoter Score for clients of staffing firms has risen significantly, moving from -2% in 2019 to 28% in 2020. This is the highest level of satisfaction seen in the staffing industry since 2011. With this landscape, staffing firms must work diligently to stand out in the industry by providing exceptional service rather than average.

Advantage Resourcing takes candidate and client experiences very seriously, and we're always trying to make things as helpful and straightforward for you as possible. Thanks to your responses, we're proud to reveal our newest scores, which illustrate "world class" levels of satisfaction in accordance with current global NPS standards!

According to ClearlyRated, global NPS standards for the staffing industry categorise NPS over +50 as “excellent” and over +70 as “world class”. This means that we are already delivering on client and candidate expectations, which is a great result.

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